Frequently Asked Questions
Primarily the Upper North Shore and surrounds (e.g., Turramurra, Wahroonga, Pymble, Hornsby, St Ives, Killara, Roseville, and nearby suburbs). If you’re a little further away, ask—we can usually accommodate.
We don’t just plug things in and leave. We combine engineering-level expertise (gained from decades in telecoms) with friendly, personalised support in your own home. We talk you through it as we go so you can be more tech-aware after we leave, and we always try to make the most of your existing equipment before recommending new purchases.
Yes, we offer practical training in scam awareness — showing you how to spot fake emails, dodgy websites, or suspicious phone calls, and how to keep your passwords and information safe.
Yes. We disconnect/reconnect your equipment, rebuild your home network, place gear for best coverage, calibrate entertainment systems, and run a new-home Wi-Fi audit so there are no surprises.
Often, yes. We measure signal/call quality across the property, identify causes (terrain, walls, tower distance), and implement carrier-approved solutions such as repeaters or Wi-Fi Calling (now widely available and ideal when 4G/5G is weak but internet is good). This is especially useful around Hornsby and surrounding hills where coverage can be patchy.
Wi-Fi Calling routes calls/texts through your home internet instead of the mobile network. Most modern phones/plans support it, and setup is quick. It can remove the need for indoor 4G/5G coverage altogether if your broadband is solid.
No. We try to optimise what you already have first. If gear upgrades are genuinely necessary, we’ll explain the why, cost, and expected improvement so you can choose with confidence.
Work is billed time-and-materials with a minimum on-site call-out (zone-based), then in 30-minute increments. Remote support is also available. I can give an estimate up front once I understand your needs.
Generally, it depends on the type of service you're seeking. We will communicate with you beforehand the type of information that is needed to minimise the amount of time we spend on site, and therefore minimise cost for yourselves. For a typical Wi-Fi performance issue we may request information such as:
Have your Wi-Fi password, ISP account/app login, and device logins handy.
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Identify your main pain points (rooms with dropouts, devices that misbehave).
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Ensure an adult decision-maker is on site during the visit.
Most single-issue visits (e.g., Wi-Fi tune-up or TV/soundbar setup) take 1–2 hours. Whole-home audits, move-in setups, or multi-room mesh installs take longer. I’ll tailor the session to your priorities.
Yes—Apple, Google/Nest, Amazon/Alexa, Ring, Arlo, Sonos, Samsung, LG, TP-Link, Netgear, PlayStation, Xbox, and more. If it lives in a modern home, we’ve probably set it up. Please speak to us beforehand for any specific requirements and we can let you know beforehand if we can support it.
Often, yes. We generally find that people can be paying too much for services as it's difficult to understand what the actual requirements are. For example, does a family of 4 with very young children need a 100 mbps nbn service? We review your internet/mobile/streaming plans and usage to identify over-spend or overlapping services and suggest right-sizing options.
Yes, we carry public liability insurance. We provide a 28-day workmanship warranty on repairs/upgrades and manufacturer warranties on supplied hardware (exclusions apply—see Terms for details).
Technology can be complex and new issues can appear unrelated to previous work. If a problem recurs, we’ll help you diagnose next steps and, where it’s within warranty/scope, we’ll make it right.
Call or email, or send a message via the website. Tell me your goals (e.g., “fix Wi-Fi in the back rooms,” “set up TV + soundbar,” “parental controls,” “training for video calls”) and preferred times. We’ll confirm the plan and the first available slot.
Absolutely! We're happy to share as much or as little information on what we're doing as we go, often in easy to understand and jargon-free terms. We strongly believe in helping people to upskill to be more proficient in anything technology-related around the house.
Yes. If something stops working or you add new devices down the track, we’re just a call away. Think of us as your local tech partner — here whenever you need us
Yes. We tailor training sessions around your needs — from setting up Zoom or FaceTime for family calls, through learning Microsoft Word, Excel, Outlook, or PowerPoint, to confidently using online banking or shopping sites. We'll let you know up front approximately how much time we should factor in, agree this with yourselves and then tailor our training within that time period.